During my lifetime I have watched, listened and observed as I lived all over the world, different cultures, different age groups different family sizes. As a military wife, I never had the opportunity to be near family while I raised my daughters and was determined to do the best I could and since there wasn't the interenet then, and not many books other than SPOCK to refer to (and I didn't care whole heartedly for his concept)I decided to draw my knowledge from others whom appeared to be successful at parenting. So whenever I saw families out and about whom were obviously successful at behavior issues within their families, I would approach them, and ASK how they dealt with certain issues (like yours, or temper tantrums or whatever the case may be). What I found was common denominators across the board in the way these issues were identified and handled. ALL families seemed to have a "step" method, meaning, for each new, negative behavior, the parents would first simply say, "now that is NOT pleasant, kind, acceptable behavior.I'm surprised and disappointed. Please don't do that ever again". The key being, the tone of their voice being that of shocked, unhappy surprise, and then they would turn away from them and walk away. The second time the same behavior was displayed, again the parent would show immediate expressions of shocked, disappointment, pull the child to the side and say, "I know we had a talk about this before. I told you this was unpleasant, unkind, unacceptable behavior that we don't like seeing anyone in our family developing as part of their character and we are concerned about this and want to understand why you are choosing to behave this way." WAIT and LISTEN to the response. Then, continue the conversation with an explanation, such as, "ok, I understand what's bothering you now, but there are other ways to deal with this that will settle the circumstances without you having to become so, well hateful to others. What I need you to try to realize, is how other people see you when you behave that way. It's not a good thing sweetheart. It is looked at as a bad personality, someone who doesn't have self control, is unkind, or even MEAN. Do you want people to think that of you"? Let's try to work on another way to express the things that frustrate you or make you annoyed without you having to act out in a way that makes people want to run away from you ok? Let's make a deal, when you feel like that, we'll have a quick sit down and talk it out so you don't have to keep all that inside and let it get the better of you. Then we can move on and you can keep on being the beautiful person you are inside and out and everyone can keep seeing that. But please understand, now that we have had this talk, you are going to be expected to honor and respect the good behavior rules or deal with the consequences after OK"?
Typically, you will have an occassional repeat offense, but a gentle reminder that others are observing their behavior usually sets things straight.
I believe we sell our children short in their ability to comprehend life and the explanations there of. If your children can master a computer and complicated games, it is reasonably safe to assume they can comprehend life lesson in small increments if you take the time to explain and tell the truth. And the truth is that bad behavior is frowned on and not embraced as a good quality. SO we should tell them that. If we allow that behavior to continue, they will only have more difficulty as they grow older. At that age, it's about self control and self expression which they are trying to develope but have no foundation for yet. A counselor would be the last resort to me and I would absolutely tell her that. Explain to her that her behavior concerns you so much that if you could work things out your concern would be that something may be WRONG with her and you would take her to a doctor to see if there is something else to be addressed. She should be able to understand that her behavior is worrying you and viewed as worrisome. But you have to be able to listen and actually HEAR what she says. And if what she says throws you off guard, DON"T knee jerk answer, always say,"let me think about that for a moment so I can give you the best answer. That shows her that YOU have self control and YOU take the time to think before you speak which is the goal you are trying to help her reach. Hope this helps a bit. JF