D.P.
16 month olds dont have the ability to work it out on their own!! she should have stepped in! kids that age cannot express what they want and so use scratching, kicking, pulling etc to get what they want. sounds like she scratched her several time before it was over or the lady intervened. my daughter has been bit, hit etc at daycare becasue they are fighting over a toy...that is normal, but kids this age do not have the reasoning skills to share or compromise and she should have stepped in. Now what to do about it is hard...i would just have a heart to heart with the provider and just say you wish she would have intervened quicker. You just have to get it off your chest! If she is apologetic and says she will watch closer next time, then you are probably fine... most of the time, caretakers will appreciate you talking one on one with them as they love your child too. if you have weird feelings about it, then find a new place for your baby.