Thank You for Going Way Above and Beyond

Updated on March 26, 2015
B.P. asks from Portage, MI
9 answers

I purchased a throw for my son that we both really like and noticed after only a few uses that most of the blanket stitch along one edge had come out. I took it back to the store and of course there are no more like it to be found. The cashier offered to take it home and fix it for me (!!!). I'm sure she is not expecting anything, but I would like to do something to thank her. What are your suggestions? (I don't know anything about her except that she appears to be in her 60s).

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G.D.

answers from Detroit on

I agree that the best thing you can do is send a heartfelt letter/email of recognition to her superiors/corperate office. If it's retail she can not take any type of gift/tip/favor from a customer. She could take a card and baked goods, but who knows if she eats sugar? And if you make it a nice card with a pic chanes are it will get displayed.
In 10 years of retail mgmt I can honestly say my employees and myself rarely recieved recognition beyond thank you. I once had a customer send a thank you card to my store manager and not only was I recognized, but I really appreciated him taking the time.

1 mom found this helpful

More Answers

D.B.

answers from Boston on

Unless she's the owner/manager, I'd absolutely write a formal letter of gratitude and appreciation to her superior. It will go in her personnel file. Indicate that you are so impressed with the service "above and beyond" and the customer care that you will continue to bring your business to this store.

If she's working retail, she's not making a huge hourly wage, I'm guessing. I'd give her a gift card to a broad spectrum store of some kind (but not one that competes with her store's products). I'm not sure I would do anything like Starbucks - it's so expensive that a lot of people making minimum wage just can't afford it, so buying her the equivalent of one cup of coffee doesn't express your gratitude. If you do a restaurant gift card, make sure it's in an amount that allows her to take herself and a guest, plus tip. Otherwise it's additional money out of her pocket just to use your gift!

Gas and supermarket cards aren't glamourous, but everyone can use them. You could also call her manager directly and say you'd like to do something, and what does he/she suggest since you don't know her personally. Otherwise, I would do something that's not too personal, like a bookstore gift card or a green plant she can display (perhaps) in the store or the employee break room (complete with a big "thank you for your outstanding customer service" card stuck in one of those florist picks) which she can also take home with her. If it's in a nice pot or basket she can use for other things, that's nice too.

7 moms found this helpful
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O.O.

answers from Los Angeles on

Do you have a picture of him with the throw?
He could make a card, include the pic and add a grocery/gas card.

3 moms found this helpful
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M.G.

answers from Portland on

We just had someone give our family free tickets to an event - my kids made him a card and we baked him cookies. He was touched we went to the effort.

I often give flowers. I know I love getting them :) They tend to make a person's day.

2 moms found this helpful

D.D.

answers from New York on

Grocery store gift card? Some people don't drink coffee but everyone has to eat.

1 mom found this helpful

B.C.

answers from Norfolk on

A Starbucks gift card would be nice.

1 mom found this helpful
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S.H.

answers from St. Louis on

make your gift from the heart...have your son make a "thank you" card for her.

1 mom found this helpful

M.D.

answers from Washington DC on

I absolutely think a letter of appreciation is in order, two actually! One from you and one from your son. Then I would also add in a Visa gift card, or something like that. That way if she wants coffee, a pedicure, groceries, gas, clothes, whatever...she can get it.

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J.C.

answers from New York on

Aside from what's been said below... be sure to let her boss know what a wonderful employee s/he has.

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