I got a Serta a few years ago and the first night I slept on it one of the kids spilled a cup of milk on it. I hadn't even had a chance to get the cover on it yet. So no warranty.
I hated that bed from day one.
We've been looking and looking. We had a Tempurpedic picked out, it has light brown sides and a textured top, not a pillow top either. But all together it over $4000. Not what I am comfortable spending on a mattress. Now our box springs are in excellent condition, so I should be able to just buy a new softer mattress right? NO, they say if you buy the Tempurpedic they only sell them in the set or they warranty them either. They are made to go together.
I found a bed that was totally totally the most comfortable supportive bed I have ever laid on. I sunk into it and felt surrounded in comfort. I was ready to buy it. I was a Southerland and was a combination gel and memory foam. The set was only about $600. A lot of savings is good in my book.
OH MY STARS! It was so comfortable.
BUT I told the lady we'd have to do some research into the brand because we weren't familiar with it and it has the worst reviews. Evidently the company does not stand behind their warranty nor do the mattresses last more than about 3 months before they start sinking in the middle and you can't sleep on them anymore.
We're going to OKC this weekend and maybe we can go to some furniture stores to try out mattresses and look at furniture too.
I would love to save the money on the Tempurpedic and still get one that was softer but I imagine we'll go with another style since I cannot imagine paying that kind of money for a bed.
I hope you can pin the company down on their sleep warranty. A lot of the better company's will have a 90 day return policy if you can't sleep on the bed. Just get that cover on both pieces as soon as it comes in the door!