B.M.
Hi Melissa,
I was a member of LOA at the Sachse location for several months. I really did enjoy the facility as far as the equipment, classes and instructors. The hours are okay, I think they should stay open later, especially on Saturdays.
As far as the childcare - I had a very bad experience. I have a one year old that was naturally going through his seperation anxiety phase, so would cry when I left him. On this particular day I forgot to bring my MP3 player with me so, about 5 mins into my workout I could hear him still crying, when the door was opened. As I was reaching to open the door of the childcare room I heard yelling "Be quiet Vincent, shut-up!". My son was sobbing on the floor while that b*@#%* was sitting in a chair with her arms crossed. I was LEVID. My blood pressure was boiling; it took everything in me to not grab her by the neck and slam her against the wall.I decided not to do or say anything in the heat of the moment as my four year old daughter and several other children were in the room. Instead, I stared her down (she was beet red by this time) grabbed my children and left. When I got home I called the facility and spoke to the front desk employee and while she was very attentive and apologetic, my message either was never passed on or management never cared to call me back. In my cancellation letter I cited my childcare experience as the sole reason for cancelling - still haven't heard anything.
I'm not claiming that my experience is indicitive LOA childcare, because previous to that particular employee woking there, I never had a problem. I just wish my complaint was acknowledged and either that employee was terminated or sent to childcare training.
B.