This is probably not a direct answer to your question but I read this in January and found it to be very helpful.
25 WAYS TO TALK SO YOUR CHILDREN WILL LISTEN
A major part of discipline is learning how to talk with children. The
way you talk to your child teaches him how to talk to others. Here are
some talking tips we have learned with our children:
1. Connect before you direct
Before giving your child directions, squat to your child's eye level
and engage your child in eye-to-eye contact to get his attention.
Teach him how to focus: "Mary, I need your eyes." "Billy, I need your
ears." Offer the same body language when listening to the child. Be
sure not to make your eye contact so intense that your child perceives
it as controlling rather than connecting.
2. Address the child
Open your request with the child's name, "Lauren, will you please..."
3. Stay brief
We use the one-sentence rule: Put the main directive in the opening
sentence. The longer you ramble, the more likely your child is to
become parent-deaf. Too much talking is a very common mistake when
dialoging about an issue. It gives the child the feeling that you're
not quite sure what it is you want to say. If she can keep you talking
she can get you sidetracked.
4. Stay simple
Use short sentences with one-syllable words. Listen to how kids
communicate with each other and take note. When your child shows that
glazed, disinterested look, you are no longer being understood.
5. Ask your child to repeat the request back to you
If he can't, it's too long or too complicated.
6. Make an offer the child can't refuse
You can reason with a two or three-year-old, especially to avoid power
struggles. "Get dressed so you can go outside and play." Offer a
reason for your request that is to the child's advantage, and one that
is difficult to refuse. This gives her a reason to move out of her
power position and do what you want her to do.
7. Be positive
Instead of "no running," try: "Inside we walk, outside you may run."
8. Begin your directives with "I want."
Instead of "Get down," say "I want you to get down." Instead of "Let
Becky have a turn," say "I want you to let Becky have a turn now."
This works well with children who want to please but don't like being
ordered. By saying "I want," you give a reason for compliance rather
than just an order.
9. "When...then."
"When you get your teeth brushed, then we'll begin the story." "When
your work is finished, then you can watch TV." "When," which implies
that you expect obedience, works better than "if," which suggests that
the child has a choice when you don't mean to give him one.
10. Legs first, mouth second
Instead of hollering, "Turn off the TV, it's time for dinner!" walk
into the room where your child is watching TV, join in with your
child's interests for a few minutes, and then, during a commercial
break, have your child turn off the TV. Going to your child conveys
you're serious about your request; otherwise children interpret this
as a mere preference.
11. Give choices
"Do you want to put your pajamas on or brush your teeth first?" "Red
shirt or blue one?"
12. Speak developmentally correctly
The younger the child, the shorter and simpler your directives should
be. Consider your child's level of understanding. For example, a
common error parents make is asking a three-year- old, "Why did you do
that?" Most adults can't always answer that question about their
behavior. Try instead, "Let's talk about what you did."
13. Speak socially correctly
Even a two-year-old can learn "please." Expect your child to be
polite. Children shouldn't feel manners are optional. Speak to your
children the way you want them to speak to you.
14. Speak psychologically correctly
Threats and judgmental openers are likely to put the child on the
defensive. "You" messages make a child clam up. "I" messages are
non-accusing. Instead of "You'd better do this..." or "You must...,"
try "I would like...." or "I am so pleased when you..." Instead of
"You need to clear the table," say "I need you to clear the table."
Don't ask a leading question when a negative answer is not an option.
"Will you please pick up your coat?" Just say, "Pick up your coat,
please."
15. Write it
Reminders can evolve into nagging so easily, especially for preteens
who feel being told things puts them in the slave category. Without
saying a word you can communicate anything you need said. Talk with a
pad and pencil. Leave humorous notes for your child. Then sit back and
watch it happen.
16. Talk the child down
The louder your child yells, the softer you respond. Let your child
ventilate while you interject timely comments: "I understand" or "Can
I help?" Sometimes just having a caring listener available will wind
down the tantrum. If you come in at his level, you have two tantrums
to deal with. Be the adult for him.
17. Settle the listener
Before giving your directive, restore emotional equilibrium, otherwise
you are wasting your time. Nothing sinks in when a child is an
emotional wreck.
18. Replay your message
Toddlers need to be told a thousand times. Children under two have
difficulty internalizing your directives. Most three- year-olds begin
to internalize directives so that what you ask begins to sink in. Do
less and less repeating as your child gets older. Preteens regard
repetition as nagging.
19. Let your child complete the thought
Instead of "Don't leave your mess piled up," try: "Matthew, think of
where you want to store your soccer stuff." Letting the child fill in
the blanks is more likely to create a lasting lesson.
20. Use rhyme rules.
"If you hit, you must sit." Get your child to repeat them.
21. Give likable alternatives
You can't go by yourself to the park; but you can play in the neighbor's yard.
22. Give advance notice
"We are leaving soon. Say bye-bye to the toys, bye-bye to the girls…"
23. Open up a closed child
Carefully chosen phrases open up closed little minds and mouths. Stick
to topics that you know your child gets excited about. Ask questions
that require more than a yes or no. Stick to specifics. Instead of
"Did you have a good day at school today?" try "What is the most fun
thing you did today?"
24. Use "When you…I feel…because…"
When you run away from mommy in the store I feel worried because you
might get lost.
25. Close the discussion
If a matter is really closed to discussion, say so. "I'm not changing
my mind about this. Sorry." You'll save wear and tear on both you and
your child. Reserve your "I mean business" tone of voice for when you
do.