I have a 2-year-old Nook 1st edition. It suddenly wouldn't turn on or take a charge so I called Barnes and Noble. They said it could be one of three things: 1) Needs a new battery, 2) needs updated software, or 3) is just at the end of its life span. I put in a new battery and it took a charge, which was an improvement, but it still won't turn on. Next I plan to take it in to see if the softward needs to be updated. Has this happened to anyone else? Do these devices really have such a short life span? I've used it moderately--not what I would consider a lot and didn't expect it to "die" so soon.
Bummer about the problems. It might actually be a 2nd edition, but based on my description over the phone they thought it was 1st edition. I haven't had a chance to bring it in yet because I've been sick. I don't have an extended warranty, but they do have some sort of trade-in policy.
It is a 1st edition and they do have a history of problems. I did not know. It has a new battery and has been to the store and has updated software. The problem is the drive where you insert the charger is loose/broken and doesn't charge well. I have temporarily revived it, but will probalby be trading it in for a Simple Touch Glowlight. Thanks all.
Is there an extended warranty that you can use to purchase a newer version?I would be upset too not lasting another yr. or 2.
1st Gen Nooks are prone to having problems. Did you have an extended warranty that still covers it? If so, ask that it be replaced.
I had problems with my 1st edition also (unit would freeze up). After trying some tricks that I read on the internet (remove the battery and hook up to the charger without the battery installed) that worked for a while, I called customer service and they sent me a new battery for free. That worked for a while, then started having the same issues again. Called customer service again and they sent me a free 2nd edition Nook. They did that with no hassle or anything. Totally happy with new Nook, haven't had one issue with it. I think that they know they have issues.
