The PAHC on Park St in West Springfield is pretty popular.. but I found their wait times annoying and the fact they 'go to lunch' for an hour every day ridiculous. With a decent size staff, you'd think staggered lunches would be a better choice. Plus, once the phones go back on at 1pm, there is always a wait because of those who had to wait the hour. That drove me nuts! (My daughter fell once, banged her head during this period. My bro. is epileptic because of a similar fall 40 years ago.. and I just needed reassurance. I had to wait an hour+ when I knew in my heart she was fine.. but just felt a little anxious because of my bro..)
I switched to Dr. Kenya. She has a smaller staff, and oddly enough, manages to have someone answer the phone during business hours.
She is in Westfield, near the WalMart.
But, if you don't mind the silliness of not getting through in an emergency (that you know is not really a 911 emergency) there are a lot of very good docs at PAHC, West Springfield.
best wishes!