Kiwi Carpet Cleaning service..pros and Cons???

H.,

I have used them and the first visit I thought they did a good job but the following vists I was not happy with because they did not get all the stains out. They use differnt contractors and you never know who is going to show up or how well they are going to clean the carpet. I have moved on to Sears they have discounts online adn I loved the carpet when they were done and all the stains that Kiwi couldn't get out were gone.

J. D
Very proud mother of a 4 yr old boy

H.

Please let me know what you find out about carpet cleaners. My house is always busy and always full of people. I have been steam cleaning it myself ~ but it is time for a change.

thanks for sharing

I WOULD NEVER RECOMMEND KIWI TO ANYONE!!!!

There is a reason they only charge $4 a room after they do the initial cleaning. That is because 1 week after they leave the carpets need to be cleaned again. They would never get repeat business if they charged anymore than that.

They are completely unprofessional. You are lucky if they show up for appointments. The job they do is only mediocre if they do show up. Oh, and the company does not have supervisors that you can talk to if you have a problem.

They strung me along with one lie after another for an entire day missing appointments and telling me that the technician was finishing his job and I was next. I waited from 9am to 8pm for a technicial that never showed up. On my final call I was told it was too late and he is not coming. The only thing that was consistent in their stories was that a technician is on his way and if I left I would be charged. That night they finally said it was too late and they changed their mind. They are sending him home and not to my house. Period.. the end.. I asked to speak to a supervisor and they said their sups do not talk to customers. I told them how unprofessional they were and their exact words were..."we do not need your business."

I can not stand Kiwi!!!!!

My husband had used Kiwi for his house before we were married and called them back to clean some of his rooms when he was ready to the sell the place. I met them at the house and they did an ok job, but it wasn't that great. Plus, I wouldn't have characterized the smell that remained as a "great scent"... I was going to post that they leave a chemical smell in your house that I found very unpleasant and then I read the other post about the "great scent" so I guess it's a personal thing. I've used Zero Rez several times (both at my house and now at our new house) and I found that they leave things just smelling clean, but they don't have the $4 deal for repeats... in fact, I haven't called them out within a year, so I don't know what kind of deal they would give for that sort of thing.

Oh, and there is a service call charge along with the $4 per room. It's been almost two years now since my husband sold his old house, and I can't remember how much the charge was, but it was significant... I know he had 5 rooms and a halway done and it was almost a $80... that seems like a lot more than $4 a room to me! (he did have one room that had spots treated and that was extra, too, but still... it was a lot more than we were expecting with the advertised $4/room deal!).

With two dogs, a toddler and husband, I've just about given up on clean carpets for now! :-)

P.

Hi H., I used them once and wouldn't use them again. The guy who came to my house wasn't even ina Kiwi Carpet Cleaning professional van or vehicle. He was driving his own vehicle and apparently had his own business, some computer repair business. Kiwi outsources their cleaners. Anyway, this guy comes to my door and I didn't answer it for over an hour because I didn't know who he was. I was alone too and didn't want to open my door to a stranger. Anyway, the carpets looked decent and smelled good, but when he used the machine along the walls, it slung up sludge and stuff along my floor boards and he didn't clean any of that up. He didn't bother to move my furniture and clean underneath either. And he was so sweaty and left a puddle (seriously!) of sweat in the foyer on my tile while he was waiting for me to pay.

-Char

Don't like them - felt like they were trying to con me with their charges.

Love, love, love this company!!
I would recommend them to anyone.....your carpet drys SO fast with a great citrus smelling scent.
We have used them for years now and so does my Dad.
My Dad had some really bad urine stains from his cats that you thought would never go away and after calling Kiwi, it was like he had new carpet.

You can't beat the deal for them to come out all year for $4 a room! Yes there is a service fee but we've never been charged more than $40 for 3 large rooms, a living room and a hallway!
That's a great deal that you won't find anywhere else.
I haven't been able to find any other carpet cleaning company that will come out repeatedly throughout the year for that price.
I'm not sure where anyone came up with $80!
They are excellent carpet cleaners with excellent deals!
You can feel very confident calling Kiwi.

Yes, I love them, they are great! Our carpets always look clean,they do a good job at getting stains out, and you sure can't beat the $ 4 per room deal for a whole year! We usually pay around 30 something for 4 rooms. You can't find a better deal out there thats for sure.

I've used them once and was not thrilled with the service. The people that come to your house do not actually work for Kiwi and they do not honor what the lady on the phone told you. They wanted to charge extra for every single stain in the carpet and did not want to move a single piece of furniture (most don't but I asked if they will do it for extra payment and the lady on the phone said yes, the guy said no).
The carpet came out ok (some stains remained) and the chemical smell is not that great either.

We used them last year, and were not impressed at all. Kiwi does not have their own employees, they outsource it. So, you never know who you are going to get. I don't know if they even do background checks. Also, their $4 a room also comes with a $35 charge per visit.

The one that came out here didn't use regular machine that sprays, then sucks the water up. It was some kind of buffer looking thing.

We just used Stanley, and were VERY impressed. They were more expensive, but it was well worth it.