T.F.
My daughter and her friends (ages 19-20) LOVE that site.
Daughter has made many purchases and not once has had an issue with anything.
In one case, before her Freshman year of college, she ordered a twin monogrammed duvet cover. We found out shortly before school started that the dorm rooms were not ready and we ended up buying her a condo near by. So, she emailed the lady who was making the duvet cover and unfortunately she has just mailed the product to my daughter. She told my daughter to take the pillow sham out of the package and send the twin back to her along with $75 and she would create a Queen. She did just that plus sent 2 extra shams and it is beautiful!
She has received great customer service from everyone she orders from. She likes monogrammed things and has a monogrammed car tag, window sticker, backpack that is on year #2 as well as some jewelry pieces.
I think it is pronounced ET-see but I may be wrong.