We used the Highland Village location last year for Christmas pics and they did come out great. We started on time and the photographer was great. Prices were reasonable, too. I do have to agree, though, that the process for choosing the pictures you want can be time consuming and very tedious. After almost an hour of pictures and clothes changing, etc, none of us really felt like sitting for another 45 minutes of looking at different poses--we had almost 100 to look through and whittle down to the 10-15 that we wanted. Our son was just over a year at the time, so he wasn't too bad to keep a handle on. But the whole ordeal at the end has been the number one reason we haven't gone back.
Overall, though, it was a good value and it was really nice to get the pictures the same day. They didn't have many fun props like at Picture People, but they had the standard tree by the fireplace, stockings and gift boxes.