Business Details

My husband and I had a HORRIBLE EXPERIENCE purchasing nursery furniture with USA Baby. But let me first say that, yes the staff seemed knowledgeable and yes they initially gave us very good customer service. However . . . we purchased our nursery furniture in October 2010 and were told that the furniture would not be in until the third week in January. We agreed to this and paid for everything at that time.

By the third week of January, we had not heard from anyone, so WE called USA Baby (which we shouldn't have had to do). We were told part of the furniture order was in, but not all of it. We picked up what was available and were told at the time that it would be another 3-4 weeks until the rest of the order would be in.

It has been 9 WEEKS since we picked up the furniture that was available and we still do not have the rest of our order. Apparently the rest of it keeps missing the truck it was supposed to be sent to the Overland Park store in.

I'm really disappointed and have been toying with the idea of disputing my credit card charge, reporting the company to the Better Business Bureau, or having Fox 4 Problem Solvers take a news camera to the store to record the owners explanation of why our order keeps "missing the truck".

I recently purchased a Teutonia car seat and stroller from USA Baby.
Beth was so knowledgeable and thoroughly explained the differences between the several models . When I found out she was the owner of the store I was even more impressed.
I would shop here over a big box store any day of the week!
They carry hard to find items also and

Great store! Wonderful costumer service!! I was able to put my items on layaway and they even adjusted the prices if it went down before I paid it off! I will certainly suggest this store to friends and continue to shop here for my next babies!

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