M.B.
Long ago, when we lived in Iowa, a repair guy was coming for our washer. I was told he would be there in the morning....
I waited, and waited.... really needed to run some errands.... kept waiting, afternoon came, and he still hadn't come...
I called the main dispatcher, she contacted the guy, and found he decided to "change his route"...... he came VERY late in the day... maybe 5 pm? We originally had been maybe 2nd on the list. Sheesh! (He was being sent from one of the big retailers... local people hadn't been able to fix it.) Never again did we use that service!