Target Won't Take Back Baby Registry Gift.

Target is HORRIBLE at exchanges without receipts. My husband got a DVD for Christmas one year of a movie he already had, clearly labeled with the Target sticker. He didn't want a refund, just an even exchange, and they wouldn't do it without the gift receipt. We couldn't believe it, especially since we just wanted an exchange...

I'm with Carla on this one.I'd call the main office,and let them know, that you not only plan on putting this on the mama source forum for all the mothers to see, on the internet!but you think your local newspaper may like this one as well!! : ) My prayers will be with your darlin little girl.

Hi L.,

You should be able to return the item using your drivers license. They allow two returns per year without a receipt by using your drivers license number. If you've already exhausted your drivers license number, use your husbands.

It's a stupid policy, I agree with everyone!

-Char

I have always had issues returning to target, even with a reciept. One time they told me that I can only exchange it for something from the same department! And I had a reciept that stated I paid cash for the item and they would not even refund the cash! I wish you the best of luck, but I would definately being starting on the complaint ladder until someone pays attention.
My prayers our with you and your family in regards to you little blessing mediacl condition! May more miracles come into your lives at this time.

Sadly- this is Target's return policy (and Toys R Us/ Babies R Us too). For my son's birthday he got 2 of the exact same "smash and crash racers" (or what ever they're called). I went to Target and asked to exchange it for a differnt one of the same thing. (He got to police cars, I wanted to get him a taxi one instead.) They said without a reciept they couldn't authorize ANYTHING! It was an EVEN stinkin exchange, and the Police cars were sold out because they were supper popular. NOPE! Can't do it! Then- with the game mentioned below, I had a gift reciept, that showed my SIL got the game for something like $5 less then tose games were selling for at the current time- I wanted to exchnge it for a differnt type of game. They said 1) "No, the game box is open, it's not returnable" and then when I showed them it was just the box, not the actual game, they were going to charge me $4 plus tax for a game that is $7 CHEAPER at the current price then what I was returning. WHAT?? Are you crazy??

Go to Wal-Mart with a "Sorry, but I have no idea where they bought it story" and try there. After Christmas Wal-Mart allowed me to return a Leapster Game that my son had opened the box part on (but not the inner plastic), to get a Click-Start game. I told them that he doesn't have a leapster (which is true) and that he opened it while I was in a different room (which is true), thinking he could use it in his Click-Start (again true). I also said that I didn't know where it had been purchased (which was a lie- because SIL had told me she got it at Target). They gave me the FULL price... even though the product was on sale. (I think that part was a mistake.) Normally I am not a huge Wal-Mart fan, but they won me over big that day.

Target is horrible at returning things. I know several friends that refuse to shop there anymore because they wont return things. I know I didn't even register there becuase I knew they were horrible! I still have recieving blankets (the circo brand thats their brand) jammies, shirts, etc. in my closet waiting to re-gift. I tryed going to a diffrent target, I tryed calling corporate, I wrote a letter to customer service, and none of this helped. I wish you luck, but for me, it didn't work!

well you should write Target Corp and tell them about your experience and how you would like to share your positive outcome with your online mom group throughout the country. Certainly other moms will consider this when they select their baby or bridal registry. Further you might mention Babys r us takes back items without a receipt, no problemt.

i'm not sure why they aren't letting you return the gift. i have returned without a receipt (but had the CC that i paid with). if i were you i'd make a stink about it like the other posters suggested and see what happens.

if not...sell it on ebay, give it away on freecycle.

rah

Did you let them know it was from your registry. After I told them this they looked up my registry and matched it with a purchase and took it as a return.

Hi,
I used to work at Target and they used to be good at exchanges. Maybe try going to a different Target (a hassle, I know). I don't know about their policies now because it has been a few years but there is no reason for them NOT to exchange it. And make sure they do look up your registry. If not, do make a complaint to the headquarters, make sure to give them the particular Target also. Oh,, and give the manager's name as well. Store manager and floor manager. Whoever you deal with. One thing the store managers don't like are complaints, it can affect their bonuses. Good Luck,
C.

ANd a prayer to your little girl.

Their policies changed around Sept. of last year, so they will not use your registry as proof of purchase anymore! I had my beautiful 4 month old daughter in January and could not return most of everything that I needed to.

They are so bad now, even if you have a gift receipt, if it's not the same packaging or on their shelves anymore they won't take it!!! The coloring changed on their "Circo" brand tags so they wouldn't take back a blanket that had been on my registry AND I had a gift receipt.

I will NEVER use them for registering again!!! I also got multiples of everything because things did not come of the registry in the first place, so I've taken things back to Walmart since Target wouldn't.

The other thing is that, they will allow 2 $20 returns a year. So if you have something worth over $20,(which most things are), they will not take it back no matter what. You cannot combine your 2 $20 to make $40, if that makes sense. I had a baby carrier that was around $40 I believe, and I was stuck with it because they are the only ones who carry that specific one. I just hope that some people I know start to have babies, because I have plenty of stuff!!!

P.S. Babies R Us has been AWESOME at returns!!!!! No problems, no limits, etc....

Their policy has changed and allows two returns under $20 a year. My advice is to call and ask for the district manager's phone number. Call and explain you have proof via registry and not a gift receipt. Explain you are a regular customer plan on spending a lot of money on your newborn and would like to do it at Target. If he/she cannot make the exception you will need to go to Walmart. That should get the district manager to make the exception and allow the store to take it back.
I had it work for me. I had a double on my registry on a $79.99 item that was clearly theirs and the managers said no. The DM called the store and told them to take it back for credit for me.
Good Luck.

I returned a lot of items from my registry. For items without gift receipts, they allowed the return with no problems if they were shown on the registry as purchased. I also had a couple without gift receipt but were not shown as purchased. They took the items and stated that each customer is allowed to receive credit for a limit of two items. This happened in December 07. Not sure if they changed the policy.

Good news. I sold my close and secure on Ebay for pretty much it's retail value :) Also, if you really want to get your money back print out your registry, buy the darn thing off of it (make sure they scan it), then you can go to customer service with both of those bulky boxes and say, "someone bought me 3 of these." They will only return (as of a few months ago) if it was marked as purchased on your registry. Nice huh?

maybe the better business beaureau needs to take a look at target

I've had several problems with returns to Target as well as a return when we registered there. After we registered, we realized that they had a more limited selection and higher prices than Babies R Us and Baby Depot so I ended up registering at those places and removed several items from our Target registry. We only left a handful of items on our Target registry.
That was where my mistake was made because while I did not have a gift receipt, the item was clearly theres but I also did not have the item on my registry (so I was liable for a gift givers choice to go off the registry).
It was truly ridiculous as it was a bib and a small outfit but they absolutely would not take the return. Nearly two years later, I have them tucked away so that I will now be able to regift them because that's all I could do with them.
I've found that Walmart is excellent with returns (as long as it's not an electronic), Babies R Us is great too but be careful with items they say are clearanced but still being sold at the higher price.
While these are not baby stores, it's good a list to keep in mind when shopping.
Best Buy charges a restocking fee on most all items they carry, even those that are not open.
Walmart will do a return with or without a receipt for most items they sell including food (I've gotten some rotten meat from there before and they were terrific with the return on that as well)
Costco will take back everything with or without a receipt. They truly are fabulous in the customer care department.
Mervyn's is also very good at returns without a receipt (I tend to misplace paper items...what can I say) but again you are susceptable to whatever their lowest price was.
Home Depot is hit and miss. Some items they will return easily while others they absolutely will not (or actually will only give you a penny for, even if they are still carrying the item you purchased for the same price) and will not even allow an exchange.
Lowe's is wonderful with returns and quickly gets you in and out.
Ace Hardware is also wonderful at returns from the one item I've had to return.
Sears is okay in some areas but difficult in others. If you purchase something via online or the catalog, you're basically stuck with it (or pay excessive shipping)

Good luck and "MANY HAPPY RETURNS!" ;)