Hi All,
I know this is a "seasoned" post, but I thought I'd throw in my 2 cents for anyone who happens to read it...
I have been in the mortgage industry for 10 years. Seven of those, I was with Wells Fargo. I was the bank's representative. Now, since having my daughter, I am on the Broker side.
I used to think that the Bank was the upstanding, secure, reliable, best choice out there, and that Brokers were all sleazy bottom-dwellers working out of their living room (one rung up from used car salesmen). And, yes, in some cases, these things are true. But it comes down to the person handling your loan. I worked with many bank loan officers who couldn't tell a hat from a hole in the ground and screwed up many people's transactions. Turnover is HIGH in this business and people pop in and pop out to make the big money when it's hot.
You haven't needed a license to work for a bank (in most cases - this is about to be modified - it won't be a license though, but it's a "registration"). So, people with less experience tend to start there (I did). You are required to be licensed to be a Broker or Loan Officer (working for a Broker). The requirements are stringent (check out www.sml.state.tx.us).
I guess, technically, a Broker/Loan officer is a "middleman". But really, so is a bank's representative. A consumer CAN'T deal directly with the underwriter and the securities department. And the bank's rep still gets paid for doing your loan (through a combination of points, fees, and rate - AND in that rate, you pay for the bank rep's office space, processor, etc).
Think of it this way - there is Retail and Wholesale in every industry. You can buy a pair of Nike's from Foot Locker, or the Nike Outlet Store, either of which you will pay something in markup because you aren't buying them at Nike's actual factory location (which you probably would find inconvenient and nearly impossible to get to - and they won't let you in the door to buy just 1 set of shoes because they sell in bulk).
Regarding the loan unraveling at the last minute: this can happen on either side - and does. The good thing about a Broker/Loan Officer is that they can take it to another lender and repair the damage and still close. Whereas a bank rep doesn't have the choice to try another bank!
I suggest that the method of selection may be the true flaw and not the industry itself. If the "bidding" process is what is used to select a professional, rather than a full criteria of valuation, it is likely that deceit can occur. One can get a cheaper bid than the next one on practically anything - the cheapest of which may or may not be deliverable at the bottom line. Cheapness often does not reflect quality.
It comes down to this - there are unscrupulous people in all businesses, this one included. If you have had the unfortunate experience of dealing with someone of lesser moral character, I certainly apologize on behalf of our industry! I have had unfortunate experiences as a consumer too.
If you have additional questions, feel free to contact me:
C. McElroy
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TX Loan Officer license #65272