I am a provider and I stay open no matter what. If it's my decision to close, I don't expect to be paid. However, I do expect to be paid by the parents if they choose not to go to work and in your situation, I would expect you to take the personal time if needed in order to pay me, but again, I'd be open. I just can't keep my doors open without an income and there's ALWAYS something making people miss. Between going out of town, being sick, taking time off for personal reason, snow days, the cars that break down, Grandma is on vacation, daddy is on vacation, and I could go on and on... I'd never last 6 months in this business if I didn't protect my income.
I don't think what she's saying is right. But if you are asking if it's standard... it does seem to be the way providers are going. I talk with providers all over the world. Good providers that care about their kids and put their businesses at a high priority, seem to be of like mind in many areas. But there are many people in my camp as well.