J.,
My husband and I own our own corporation. We started with Compass since that was where our personal accounts were. We were going to an auction and needed a letter of credit in case we made a purchase and they wouldn't give it to us. It didn't matter that I spoke with the President and threatened to cancel all our accounts. I switched to a small independent bank, it's First Security in Flower Mound. Our business is in Lewisville, but it's a 30 minuted round trip to get there so I do almost all of my banking via mail (payroll taxes, deposits, etc.) I believe the most important thing in establishing a baking relationship is to get to know the president and his secretary. The secretary is the one that will handle most of the "important" details of a business account. We are so happy with this independent bank and they are appreciative of our business since they arent' the branch of a larger corporation. As for merchant services, we are in the process of getting ours through Quick Books since that's the program we use for our accounting.
I'm certainly an advocate of interviewing the banks you're interested in, we do that for our pediatricians and doctors, why not banks?
Good luck,
D.