I've had both Kaiser and Blue Cross PPO. I much prefer Kaiser. The reason I went back to Kaiser when I was able to do so had a great deal to do with cost. I've had several CTs and MRIs in a preferred provider plan but yet each time I had to pay $100+ after BC paid their share.
With BC I also had several doctors because I needed specialists. It was difficult to make sure all of them knew what the others knew so that I would receive the correct treatment. I also had to repeat my medical history over and over. With Kaiser all of the doctors have the same chart. And now that I'm back with Kaiser the most important reason for being there is the friendliness and security I feel because I'm accepted as part of the team. They pay attention to detail. I have a primary care doctor who refers me to specialists in the same system. Sometimes even in the same building. I can self refer myself to some areas of specialty. There is not a long wait for an appointment. The primary care doctor knows what the specialist has done just by using the computer. I've never felt rushed during an appointment and felt that the doctors had my best interests at heart. They really listened unlike some doctors I've known.
Being able to access my health information on the computer is a big plus. I can see results of tests and know what the normal range is and if mine fall within it.
I can order prescriptions on the computer. I can get a 3 month supply of an ongoing prescription by mail and only pay the co-pay for 2 months.
I can make appointments on the computer and send messages to my doctor. I also get my questions answered.
Urgent Care is available 24/7. When my condition was urgent the clinic made appointments for me. They also provided home visits from a nurse when I chose to give myself antibiotic injections rather than being admitted to the hospital.
Educational information is easily accessed thru their web site.
I feel more secure in knowing that all my health issues are being taken care of in one place and that I'm a part of decision making.