I'm waiting on the DirecTV tech to come set up my new house. He/She was suppose to be here between 8-12. I realize it is just now 12, and I was going to wait until 12:30 to call, but I was wondering how long do you wait before you call to see where they are? Is it too much to ask for a call saying you are going to be late?
They are claiming they were here at 9:30 and waited for 25 minutes before leaving. I never heard a knock at the door, or the doorbell and our house is not that big that I wouldn't be able to at least hear the bell. They also claim to have left a note on my door, but there is no note. I think they may have gone to the wrong address. They are coming back tomorrow. I'm glad I called, but wished I called earlier. I didn't have anything else scheduled for the day, but I just hate feeling like you waited around for nothing. It is a big pet peeve of mine when people don't respect my time.
Depends on what I have going on that day.
If it's OK for me to be home past that time....no big deal.
If I needed to go to work, grocery shopping, etc., I would have been backing out of my driveway at 12:01.
Our family business is that we are General Contractors, and if we told a customer we would be there between 8-12, and something happened that our tech wasn't going to be there on time, we would certainly call to let the customer know. We would offer to reschedule to another day or time, and would certainly offer to remove the trip charge. With the way the economy is now, customers have no patience for flaky contractors. I think everyone understands that things happen (traffic accidents, breakdowns, etc) but contractors need to do what they can to minimize the inconvenience for the customer.
In this instance, I'd be on the phone With DirecTV at noon!
I give 1/2 an hour than I call. I figure the first 15 minutes--maybe he's stuck in traffic, went late to lunch, lost, previous job ran longer than expected, etc. If they don't call me within that 15 minutes, I call them 15 minutes later. My time is valuable too.
I hope you called by now. If they are a now show by the end of the window, I call. You've waited 4 hours and have had no update. I think that by 12 you can legitimately call and ask where they are.
I would call already.
I would give about 30 minutes. But for cable or dish installers they can get tied up at the last place if something was wrong. I agree that they should call you and let you know they are running late.
I would call the office at 12:30 and ask for an estimated time of arrival.
Given it was a 4 hour window already, I'd call after 10 or 15 min. If it wasn't a large window like that, different story.
V.:
Call and see if he's coming.
No, they don't do courtesy calls.
But you can call.
D.
Even though I would be at home working anyway, I would still call them and ask for an update.
Most contractors, etc are courteous enough to give me a call and let me know a tighter time frame once they start the shift and then call on the way to my house. I do appreciate that. This has become routine over time we me, especially with a couple of regular's we have because I won't stop calling until I get an answer. I am sure their rep says.."go take care of that woman so she'll stop calling", LOL The only thing they understand is $$ and it cost them $$ everytime you call, fax, mail, etc.
On top of that, my time = $
However, I resent it when someone assumes it is ok for them to show up late because I would probablly be home anyway and never give me a heads up.
I would have called by 11:30 asking for a status update and then call every 1/2 hr afterwards. That is just me though... I can understand if something runs longer and someone would be late but I don't understand the rudeness of not at least giving a person (customer) the heads up about it.
If I'm not busy, I would give it an hour. Keep in mind you are waiting on a contractor that works through DirecTV, and unfortunately they probably are not concerned with your time.
When making an appointment, I usually make it for a day I have little going on, or things to do at home that will keep me busy. Even so, I usually request a quick call to let me know what the ETA looks like on that day so that I won't be caught running to the store or walking the dog. I've been lucky in that they do phone me. Sometimes they phone me saying "I'm sorry, looks like I'm running late, I'm thinking ___" OR "hey we're about 10 minutes out, just making sure you're home". If this didn't happen, I'd give them 15-30 minutes and call to either remind them to get here soon, or to reschedule for a different day at a discounted rate.
I would say a 1/2 hour. They can usually call the person and call you back with what is going on.
Chances are things didn't go right at one of the jobs they were doing and it ended up taking longer than expected... but yes a phone call should have been made to you and anyone else that they are running late as soon as they realized they were going to be.
One time we had a guy coming out, he appolgized for being an hour and a half late and not calling. the office had a one number off on our phone number and he couldn't call to inform me of it. The first job was a mess and put this whole day way behind. That also explained why the office never called me back also!
