I did not purchase the promotion they had because when I called to ask a few questions, the girl on the other end of the phone said she could not answer any questions. ( I thought that was a little strange.) Instead, she asked for my information ( I refused to give more than my name and phone number) and said someone would call me back. I NEVER heard from anyone from the company. And, when I tried to follow up, I got sent straight to a voicemail system too. I can only imagine your frustration!! Definately contact Living social .... good luck!