T.F.
We had an issue with the builder for the first house we built and we did pursue going to court. However, on the day we were to show up for court, we were notified that they would settle in order to stay out of court.
You better believe my word of mouth spread like wildfire. Before we ever attempted to go as far as the court level, our attorney advised us to go through the step process of the BBB first, which we did.
Our issues were also over the last punch list and they were resolved after the builder knew we were serious.