Don't know the type of cars you have but you can tailor your policy to your needs.
I have Allstate and had to let coverage go for a bit due to medical issues with husband. I talked with Hartford and what they quoted me for auto was less but the homeowners went through the roof. I returned to Allstate and we created a policy for the vehicles. Check out what your real needs are for coverage and if it is financed as that will change the type of coverage needed.
My daughter has switched from Allstate to Geico and loves it. The Allstate rate for her in San Antonio was much more than she could comfortably afford.
Remember the higher your deductible the lower the cost but remember you must have this amount of money in reserve should something happen.
As for the roof issue a poster had we recently had two hail storms within two days and Allstate called and sent us an adjuster. The adjuster totalled the roof and we received a check in the mail within two weeks. Two weeks later our neighbor a roof contractor put a new roof on the house (shingles off, new tar paper and new shingles) for less than the cost of the check.
I had Farmers early on with two different agents. When I combined the two policies I got a good discount with one agent. Later their prices were much more than I could justify for homeowner coverage.
You mention the agent you have right now will not work with you, have you considered a different agent with the company? It couldn't hurt anything.
Good luck in your decision. The other S.