S.M.
We had the same problem last year with my six yr old daughter. She got it for Christmas, but I am video-game illiterate... we even get confused doing webkins!! Either ask an older child to help, or just wait a bit. My now 7 yr old (will be 8 this Spring) lost interest, but just started at it again recently. It's like it all "clicks" for her now for some reason, and she is not having many problems at all.