H.P.
We have an insert and yes, we pull it out. My husband had someone do it once before I met him so I don`t if the price is fair. He bought a chimney sweep and does it himself. It`s actually pretty easy..... I`m glad I have him cause I don`t climbing on the roof! I stick to cleaning behind the insert. It is much cheeper doing it yourself if you have someone willing to be on the roof. But you do want to clean behind it cause the soot falls back there.