K.B.
I agree with others. My sons dad has issues with people but we have found that if you call them with and work out a one time payment deal to pay it off they take that.
I have had one issue of my own with a doctors office that never sent me a bill and then I ended up on collections. I actually didn't even know I owed anything at all and I owed close to $300. I paid the original person I owed vs the collection agency. Collection agency workers make 30% of what they collect, even if it's less than what you originally owed.
On a side note, they aren't all heartless...but think about what they deal with on a daily basis. They hear "I'll mail it to you....I already paid that..." Yelling and crying and such. I have a great friend whose husband works for a collection agency. He's an awesome guy, super sweet, jut trying to make ends meet. Collectors make $11/hr and then 30% of what they collect on. In the scheme of things it's not all that much since 98% of people hang up on them. He has a college degree and with the economy can't get a job anywhere. :(