I read the two good reviews on Portrait Innovations, and decided to try it in Littleton, CO this year (2013) for our family Christmas cards. And I want to say that I had the WORST customer service experience of my life! It sounded too good to be true, and when I called for some information and to make an appt. they seemed great. We were told that the experience would take 1.5 hours total time, and that they would take over 60 photos. We had an appt. at 6pm and were told upon arrival that they were running about 20 mins late. As time passed, I checked back in with several employees, but no one seemed to know how much longer it would be. Finally, at 7:00 I told an employee that we would be leaving if they couldn't begin the photos in the next 5 minutes. The studio was so crowded that there was no where to sit and wait with my daughters, ages 2 & 7. There were only 2 people taking photos, who were also sitting with families afterward and doing sales, which left long periods of time when NO ONE was taking photos. At 7:10 we were walking out when the manager finally came over to start our photos. I explained how long we had been waiting, and that my 2 year old could not sit through another 1.5 hours of photos, etc. He then accused us of arriving 40 minutes late, which was NOT true, but wouldn't have made any difference at that point, and made NO apologies to us! He simply didn't care at all! It was unbelievable, and we left with nothing, but an entire evening of wasted time! In other cities, we've always had a great experience with Lifetouch at JCP.