So how many kids and staff are there at this Daycare?
2) Where do the kids nap? Is there more than one room there? A nap room and another room?
3) If all the kids nap in 1 room, and there is no other room, then having a child wake and them having to wake a child (and he keeps going back to sleep and does not wake), IS hard on the staff and the other children. Because, they all are... being disrupted. ie: your son is not napping, only by himself in the room all to himself. There are other kids there too.
4) Then, per naps, and how many Teachers/Providers are there?- typically each Provider/Teacher has a "job" and a role. ie: some may be in charge of the nap room, hence they don't get lunch at that time. Or others may be in charge of doing other facility jobs/cleaning/prepping other things, etc. Hence, I cannot imagine that ALL the Staff, are ALL in that nap room all at the same time, just staring at the kids napping. The Staff, has things to do, too. Which also includes having lunch. Because per Laws, any employee/Staff, also has a lunch time too. Or breaks. And this is their right, too. As an Employee.
So, depending on their "schedule", then sure, it may be just too hard to keep trying to wake up a kid and keep him up.... and then, at the same time trying to maintain quiet... for ALL the other kids that are napping and not... waking them up, either.
5) And IF they manage to wake your son up after 1 hour and then KEEP him awake even if he doesn't want to...then where will he be, while awake? Do they have another room he can go to, AND be supervised? And not wake up all the other kids?
6) Your son is napping there. And sleeps, heavily. Hence he probably does need a nap.
And, how many Teachers does it take, or will it take, to wake up your son after 1 hour of nap? Being that, the Teachers also have a schedule too and a lunch time/prep time/break time, and they all probably take turns as Staff, to do this, per their Employment requirements. It is highly improbable, that during the nap time, that ALL the Teachers are just... hanging out doing nothing and just eating. Because at any given time, there still has to be supervision in the nap room. Too.
And sure, they need to adhere to licensing requirements. Too.
If your son, falls asleep after being woken up, then how do you expect the Teachers, to keep him awake?
And, if they do manage to keep him awake...then, will he be fussy and noisy after that? And then, if he is kept awake... who or what Teacher, will be with him to make sure he is kept awake for another hour? And how will that be done? And how will that assigned Teacher, who has to keep him awake, eat lunch herself or do other facility related tasks per her own job requirements, during this 1:00-3:00 time slot?
And is that fair, to the Teachers, as employees?
As an example: I work at my kids' school. Many Teachers of the Kindergarten kids, DO NOT even get to eat lunch themselves nor even go to the bathroom when they need to. Why? Because, some kids require such constant supervision due to neediness. And the Teachers go the entire day, without even having a lunch break. Even if, lunch time is an Employee's right and it is in their Employee Contract, and per union rules and school rules. But parents, don't know that nor care. They just want the Teachers to be with their child, all day. Even at lunch or at naps. Which Kindergarten aged kids, do have. But a Teacher cannot possibly, be customizing all of their time nor lunch time, nor job tasks or requirements, nor nap time, only for 1 child. Though they DO try.
Maybe you can get a Nanny for him.
That way, you can have your own schedule for your son.
As you said there are other kids there who don't nap at all. But that is not your son. Because your son is napping. And he does not stay awake. Even if they try to wake him.
Can you older child just sleep in the room by herself?
Does your son and daughter have to share a room?
An older girl, at some point, will need or want her own room.
And your son cannot keep to himself when/if he is awake. He, is waking your daughter.