Hi J.,
I checked out the online BBB. At first I searched and didn't come up with anything, but down further is says other companys than are listed with the BBB and put in there name and here's what I came up with. I hope this helps or at least gives you an idOprime Aquí Para Español
BBB Reliability Report
BBB® Serving the Silicon Valley
700 Empey Way Suite 110
San Jose, CA 95128-4705
###-###-####
www.bbbsilicon.org
My Fancy Princess
not known, internet only business
Sunnyvale, CA 94085
www.myfancyprincess.com
The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report
BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
.
File Open Date: January 2007
BBB Membership: This company is not a member.
Customer Experience
Based on BBB files, this company has an unsatisfactory record
BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to failure to respond to a complaint. However the business has resolved
BBB Definition:
resolved - The company resolved the complaint issues.
one complaint presented to the bureau.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 2 complaints about this company in the last 36 months, our standard reporting period.Of the total of 2 complaints closed in 36 months, 2 were closed in the last year.
Delivery Issues
BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Refund or Exchange Issues
BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company resolved
BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
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Report as of September 20, 2007
Copyright© 2007 BBB®, Inc.
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As a matter of policy, the BBB does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
ea of the companies integrity.